Help and Support Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Reply Guarantee

  • Our customer support team is working 24x7x365 to take care of all of your assistance demands. Every single ticket you send out to us will be addressed within up to sixty minutes. If your situation demands the aid of an admin, we will send the ticket to the person on shift and will inform you that the case will soon be resolved.

  • Top quality support service
  • Expert Client Help And Support Service

  • We provide you with 24/7 customer support via a lightning fast ticket solution incorporated into your Control Panel. You can easily e–mail us anytime about any of the software packages that come pre–configured on your virtual server, including the chosen Linux OS version, the server administration panel and our in–house created Control Panel.

  • Intuitive help center
  • An Educational Help Section

  • Each section of the Control Panel that is available with no charge with your VPS has an inbuilt knowledge base. You’ll find a bunch of comprehensive how–to posts and a range of step by step video lessons that illustrate all the necessary website managing duties. You can access them by clicking the Help or Video keys in the right corner of each Control Panel section.