Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • We offer a sixty–minute response guarantee for any ticket or email that you submit to the help desk staff. We will quickly answer all the typical queries and forward the issue to our server administrators if further assistance is required. If you take advantage of the Administration Services package, we’ll perform any of the included tasks at a time that has been discussed with you beforehand.

  • Top quality support service

  • A Premium Tech Support Service

  • We will be available to you 24–7–365 to answer any queries that you may have with regard to our Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also need help with server administration procedures, you can make use of our Administration Services package, which includes data backup space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation services

  • Intuitive help center

  • A User–Friendly Help Section

  • We have equipped the Control Panel with a detailed knowledgebase, which includes in–depth explanations of all its features and functionalities. Additionally, we have created detailed video tutorials that will further show you how to perform a certain operation or troubleshoot a frequently experienced problem. The instructional articles and the tutorial video clips are easily accessible from each Control Panel section through the Videos and Help buttons located in the top right corner.