The customer support that you'll receive from your cloud web hosting company is really important, no matter if you have pre-sales questions and you are not a client yet, or you have a technical problem with an active account. Prompt and correct information about a question or an issue can save you a lot of time and efforts, not mentioning that this is usually an indicator that you are ordering from a real hosting provider not from some reseller. If you obtain a hosting account from a company that doesn't own its servers and it can't access them immediately, it is almost certain that you will wait for a day or two to have a response to any kind of question, thus your web sites may stay offline for quite some time. In comparison, a supplier which offers various options for communication and has a tech support crew available at any time can assist you right away and help you limit or totally avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Web Hosting

The customer and technical support services for all of our cloud web hosting plans are twenty-four-seven, therefore you can forget all about waiting for a couple of days so as to get assistance. In case you aren't our client yet, you can phone us, chat with a consultant or send an email message. If you do have an account, you'll be able to open a support ticket on top of the other three methods of contact. You are able to choose the most appropriate way to contact us depending on where you are or what kind of hardware you are using. We're able to assist you for more or less any hosting-related query that you have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even in this situation the max response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you're able to take full advantage of our 24/7 tech support services even on official holidays. All your web sites will be available all the time and so will we. With a lot of contact options, you'll be able to select the most convenient method to contact us and find out about our services if you do not have an account yet, or request support in case you are already among our customers. You can give us a call, have a chat with a live representative, send an email or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options have 1-hour answer time guarantee, even though it rarely takes over 20 minutes to get assistance no matter the complexity of the trouble. Using our customer and technical support services, we'll be there for you when you need us, not a few days afterwards.

24/7 Customer Support in VPS

In case you've got a Virtual Private Server from our company, you can contact us 24/7 for any server-related issue or forvarious issues and questions regarding the pre-installed software the server is equipped with. In case you haven't bought your virtual private server plan yet, you will be able to find out a lot more about our solutions by giving us a call or through our live chat service. For more technical issues, you should send an email or open a support ticket via your billing Control Panel and you will get assistance within less than an hour no matter the time of the day, even on weekends and holidays. The actual reply time in most cases doesn't extend past thirty minutes. If you're looking for assistance with third-party software, you are able to use the Managed Services upgrade that you can add to every single VPS package and our administrators will help you with any set up or troubleshooting problem you have encountered.

24/7 Customer Support in Dedicated Hosting

We know how important it is to have quick support in general, let alone when you manage an entire server, that's why every single dedicated server that we offer includes 24/7 support with 1-hour response time warranty whatever the matter. This service is totally free for any kind of difficulties with your server or the software that was installed by our administrators through the setup, therefore you're able to contact us as many times as you would like, even during holidays. You can either open a support ticket from your billing area or you can send an email, and the actual reply time for both rarely surpasses 30 minutes since we have administrators available 24x7. In case you require general information about our servers or you have any kind of billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you may use our live chat service and speak to a representative online. For third-party software support, we offer you a Managed Services upgrade, which you are able to add to your server package from the billing Control Panel.