Though this is not the keyfactor to help you identify a trustworthy cloud web hosting provider from a bad one and a reseller from an actual provider, the option to call and talk with a live person is an indicator that you aren't dealing with a one-person firm and that you'll be able to get in touch with someone every time you need help. The telephone support for web hosting services may range from basic to dedicated, so the problems that can be resolved through a phone call differ based on the specific service provider. Generally, these issues are more basic and include billing or 1st level technical issues since more difficult tasks usually require a support ticket where both you and the sysadmins can follow what is going on with a given situation. Nevertheless, being able to call your service provider will save you a lot of time and efforts for the countless small issues that may eventually show up when you manage your web hosting account.

Phone Support in Cloud Web Hosting

Because we have live phone support 14 hours every day, you can contact us and talk with one of our customer support representatives to find out more about any of the cloud web hosting that we provide and ensure that our servers meet the system requirements for your sites before you purchase anything. For your convenience, we have telephone numbers on three continents so that you'll be able to call the one closer to you - in the United States of America, the United Kingdom or Australia. If you're already an existing customer, you can give us a call about general and billing issues, and about some tech ones. If the situation is strictly technical or it requires longer time to analyze, you should go through our ticketing system, which will enable both you and our technical support team to monitor the details given by either side.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we supply feature live phone support for 14 hours daily. In case you are not sure which package will be appropriate for your sites, you want to learn more about a plan's features or you need any other type of info on our solutions, you are able to call any of the local phone numbers which we have in the U.S.A., the UK and Australia and our customer support agents will assist you. In case you currently have an account, you can contact us about sales and general matters, although we're often able to assist with many tech issues as well. For entirely technical troubles you will need to take advantage of our in-built ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the better option when the trouble requires more time to be resolved or it has to be escalated to our sysadmins.