If you ever encounter a problem with your site and are incapable of resolving it, ask the web hosting provider’s client care team to assist you to bring the site back online. A prompt solution would be best, but many companies reply within 24 hours and even more, especially if you are working with a hosting reseller. Even if the problem can be resolved without much effort, your website may not function correctly or may not be reachable whatsoever for a lengthy time period, so you may lose potential customers since it is rather unlikely that anyone would be dying to come back to a website that’s broken. That’s why, you need to make sure not only that you can reach your web hosting provider, but also that they can reply and help you in a well-timed manner. If a web application update doesn’t go smoothly or if you delete something by accident, for instance, the website must be restored promptly so as to avoid long unreachability.

One-Hour Response Guarantee in Cloud Web Hosting

Our cloud web hosting feature a one-hour response guarantee, which goes to say that irrespective of what enquiry or obstacle you might have, we’ll always be there to lend you a hand. As a matter of fact, it seldom takes more than 30 minutes to get an issue solved or an inquiry answered, and this is valid for both technical and pre-sales matters. Our support engineers will be at your service 24/7, even on holidays and weekends, so you will get timely assistance at any time. We realize precisely how expensive time can be, so by the time we answer your e-mail or support ticket, we’ll have looked into the issue and, if we haven’t found a solution, we’ll provide you with more info on what you have to do on your end, if the case necessitates this. With our support service, you can rest assured that there will be somebody to lend you a hand immediately, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a trouble ticket from your hosting Control Panel or write an email relating to your semi-dedicated server, you’ll get a response within 60 minutes max. You can contact us at any time in regards to general, technical or billing issues and considering the fact that we’re available to you 24 hours a day, 7 days a week, you will invariably obtain help in a timely fashion. Based on the particular question or issue, we will give you more details, resolve the complication if it has been caused by something within our reach or inform you what actions to take if you have to modify a certain setting for a web-based application that we cannot access. You can forget about waiting around for a day for each and every reply. As a matter of fact, in most cases we answer tickets and emails within 20-25 minutes max.