A live chat is a real-time method of communication between a hosting provider's support team and its clients. It is a very efficient way to get some information about the hosting services or get some issue resolved as you are talking with a live representative. The benefits of using a real-time chat service rather than calling or opening a support ticket are the lower possibility of mistakes when you exchange data like usernames or domain names, the faster response time since the communication is live and the fact that you don't need to stay on the chat all the time - you'll be able to do another thing while the agent investigates the issue in question. What's more, you can become a part of a live chat room from any computer that is connected to the world wide web, avoiding the telephone charges that you'll have to pay when you are calling to another country.

Live Chat Support in Cloud Web Hosting

As we acknowledge the fact that a lot of situations can be resolved when you talk to a live person, we supply a live chat service for all our potential and active customers. Our chat is available every single day and our support representatives will assist you with a wide range of questions and issues. If you are not our customer yet, you'll be able to learn more about our cloud web hosting packages and the website hosting environment in general in order to make sure that your websites will operate properly on our servers. In case you already have an account and you have some questions or you have any kind of troubles with any of our solutions, you will be able to join us on our live chat and we can provide the needed details or assist you to troubleshoot the issue. You will need to open a trouble ticket for specific problems that need more time or the help of a sysadmin, but for a lot of basic issues you'll get help right away.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as standard with our services, which means that when you have any questions concerning our Linux semi-dedicated hosting, you're able to get in touch with our customer support team anytime regardless of whether you have already acquired your account or not. In general, the chat service is for billing, pre-sales and basic questions and problems, but we will help you with various technical questions too. We will help you select the right package for your sites if you don't have an account yet, we can reply any kind of billing questions or issues you may have or we can help you with installing your new e-mail address on your personal computer or smartphone - all the aforementioned will be done in a timely manner since our live chat service is online all day long, each and every day. Every time you want help, you are able to chat with an agent and save a long time.