In case you have bought a web hosting plan and you have some enquiries related to a particular function/feature, or if you have bumped into a certain problem and you need support, you should be able to contact the respective client service team. All hosting providers deploy a ticketing system no matter if they provide other means of contacting them apart from it or not, because of the fact that the most effective way to fix an issue most often is to open a ticket. This method of communication makes the replies sent by both sides easy to track and enables the client support staff members to escalate the case if, for example, a server admin needs to interfere. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you need to have no less than 2 separate accounts to get in touch with the help desk support team and to actually administer the hosting space. Constantly switching between the accounts might sometimes be a drag, not to mention the fact that it takes a very long period of time for the vast majority of hosting providers to respond to ticket requests.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you will never have to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket while browsing your website files or modifying various settings. The ticketing system is being closely monitored 24/7/365 by our help desk support team members and the response time is no more than 60 minutes, but it seldom takes more than 20 minutes to obtain support. In contrast with some providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you wish and request info regarding any billing or technical problem. On top of that, you can read a selection of informational articles, which will help you resolve the most common issues yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was built with one objective in mind – that you should be able to manage everything connected with your semi-dedicated account from a single place and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an inquiry or come across a predicament, you can contact our customer care staff members straight away without the need to sign in to an entirely different interface. You can search through your files or check a variety of settings in your account while sending a new ticket or reading the response to an older one. If you’ve got a vast number of tickets and you’d like to track down a specific one, you can take advantage of the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive a response in no more than one hour irrespective of the nature of your question or problem.